Terms and conditions

1. Scope

These terms apply to every contract for the use of Vendra between us and the company that opens an account ("customer"). Vendra is intended exclusively for businesses, not for consumers.

Different terms of the customer apply only if we agree to them in writing.

2. Services

Vendra is software as a service. For the term of the contract, the customer receives the non-transferable right to use Vendra over the internet to the extent described. The current features are described on the website.

We develop Vendra continuously and may change features as long as the core of the agreed service is kept.

3. Account and users

The customer provides true information when registering and keeps it up to date. The customer decides who gets access and with which role, and is responsible for their actions in Vendra.

Credentials and passkeys must be protected from third parties. The customer informs us immediately of any suspected misuse.

4. Trial

Every new account can try Vendra free for 14 days without a credit card. The map with every Swiss company is included only with a subscription.

After the trial the account stays readable. To add or change data again, the customer takes out a subscription.

5. Prices and payment

Vendra is billed per seat. Each active team member takes one seat. The prices published on the website when the contract is concluded apply, in Swiss francs. We are currently not registered for VAT, so the prices include no VAT.

If we become liable for VAT, VAT at the statutory rate will be added to the prices. We announce this by email at least 30 days in advance; if the customer does not agree, they can cancel as of that date.

Fees are payable in advance for the chosen period (monthly or yearly) and are collected by our payment provider Stripe. Seats added during a period are charged pro rata.

We announce price changes by email at least 30 days in advance. They apply from the next billing period. If the customer does not agree, they can cancel as of that date.

6. Late payment

If a payment is missed and a reminder goes unanswered, we switch the account to read-only mode. The data is kept and becomes fully usable again once payment is received.

7. Term and cancellation

The subscription runs for the chosen period and renews automatically for the same period unless cancelled beforehand. The customer can cancel at any time in the account settings, effective at the end of the current period.

Periods already paid are not refunded. Both parties' right to terminate for good cause is reserved.

8. Customer data

The data the customer enters in Vendra remains the customer's data. We use it only to provide Vendra and process personal data as a processor in line with our privacy policy.

The customer is responsible for being allowed to process the data they enter. After the contract ends, the customer can export their data for 30 days. We then delete it unless the law requires us to keep it.

9. Company data and outreach

The company data in Vendra comes from public sources. We refresh it regularly but do not guarantee that it is correct or complete.

When contacting companies, the customer complies with applicable law, in particular the Swiss Unfair Competition Act (UWG). This includes respecting advertising opt-outs (the asterisk in the phone directory) and the rules for marketing emails.

10. Customer obligations

The customer uses Vendra only lawfully. In particular, the following are prohibited:

• content that infringes third-party rights or applicable law
• attempts to bypass security measures or access other customers' data
• systematically extracting the company data to pass on or sell it outside Vendra
• load on the systems that impairs operation for other customers

In the event of serious breaches we may block access.

11. Availability and support

We operate Vendra with the care of a professional provider and aim for high availability. No specific availability is guaranteed. Where possible, maintenance takes place outside business hours.

Support is provided by email on working days.

12. Liability

We are liable without limit for damage caused intentionally or through gross negligence, and for personal injury. For slight negligence we are liable only for direct damage and at most up to the amount the customer paid in the twelve months before the event causing the damage.

Liability for indirect and consequential damage, in particular lost profit and data loss, is excluded to the extent permitted by law.

13. Changes to these terms

We may change these terms. We announce changes by email at least 30 days before they take effect. If the customer does not agree, they can cancel as of that date; otherwise the changed terms are deemed accepted.

14. Governing law and jurisdiction

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction is the provider's registered office.

If any provision of these terms is invalid, the remaining provisions stay in force.